Liability / File Review SLA breached
20 days elapsed with no liability decision
System
YS-2026-001276
Non-FaultUnroadworthyRyan Oduya
2020 BMW 3 Series · NE20 PLK
Assigned handler
Amelia Roberts
Current stage
05 · Liability / Review
Stage deadline
OVERDUE · 2d 0h
Claim Workflow
Five stages defined · further stages will be added as requirements are confirmed
- Claim Receivedcompleted
- Client Documentscompleted
- Hire & Collectioncompleted
- Engineer Reportcompleted
- 05Liability / Reviewoverdue
- Further StagesTo be configured
Current deadline
Liability / File Review
Due
17 Sept 2026 · 22:39
Started
28 Aug 2026 · 22:39
OVERDUE · 2d 0h
Required Actions
Stage 05 · Liability / File Review
- Initial classification
- Non-Fault
- Liability position
- FILE REVIEW REQUIRED
- Third party insurer
- esure
- Deadline
- OVERDUE · 2d 0h
- Next follow-up
- 20 Sept
- Liability response outstanding
- File review required
- Follow up esure on 20 Sept
- Liability / File Review SLA exceeded — obtain liability or review file
What Happens Next
Owned by Amelia Roberts
Review file
Current stage: 05 · Liability / Review
Claim Summary
- Accident date
- 21 Aug 2026
- Location
- Scotswood Road, Newcastle
- Circumstances
- Third party failed to stop at a junction.
- Road conditions
- Wet
Vehicle & Insurance
- Client vehicle
- 2020 BMW 3 Series
- Registration
- NE20 PLK
- Client insurer
- Direct Line
- Roadworthiness
- Unroadworthy
Providers & Referral
Key Contacts
Ryan Oduya
07700 900 976
ryan.oduya@example.co.uk
Third party
Karen Beattie
NJ17 SDR · esure
Activity
Most recent first
Third written request sent
esure · no decision received
Amelia Roberts
Liability decision requested
esure · Ref ES-2026-330914
Amelia Roberts
Stage 04 completed
Claim progressed to Stage 05 · Liability / Review
Amelia Roberts
Claim assigned
Assigned to Amelia Roberts
Amelia Roberts
Claim received
Client Google Form submission — claim created automatically
System