Engineer Report SLA breached
Deadline passed with no report received
System
YS-2026-001279
Non-FaultRoadworthyEmily Carter
2017 Ford Focus · SL17 KVN
Assigned handler
Amelia Roberts
Current stage
04 · Engineer Report
Stage deadline
OVERDUE · 1d 0h
Claim Workflow
Five stages defined · further stages will be added as requirements are confirmed
- Claim Receivedcompleted
- Client Documentscompleted
- Hire & Collectioncompleted
- 04Engineer Reportcurrent
- 05Liability / Reviewupcoming
- Further StagesTo be configured
Current deadline
Engineer Report
Due
18 Sept 2026 · 22:39
Started
15 Sept 2026 · 22:39
OVERDUE · 1d 0h
Required Actions
Stage 04 · Engineer Report
- Engineer report
- Chased — awaiting report
- Engineer
- Claritas Vehicle Engineers
- Deadline
- OVERDUE · 1d 0h
- Due
- 18 Sept 2026 · 22:39
What Happens Next
Owned by Amelia Roberts
Chase engineer
Current stage: 04 · Engineer Report
Claim Summary
- Accident date
- 10 Sep 2026
- Location
- Abbeydale Road, Sheffield
- Circumstances
- Rear impact in slow-moving traffic.
- Road conditions
- Dry
Vehicle & Insurance
- Client vehicle
- 2017 Ford Focus
- Registration
- SL17 KVN
- Client insurer
- Aviva
- Roadworthiness
- Roadworthy
Providers & Referral
Key Contacts
Emily Carter
07700 900 679
emily.carter@example.co.uk
Third party
Harry Wilson
NL66 JTY · Admiral
Activity
Most recent first
Engineer chased by email
No response yet from Claritas Vehicle Engineers
Amelia Roberts
Engineer chased by phone
Report expected tomorrow
Amelia Roberts
Engineer report requested
Claritas Vehicle Engineers · Ref CVE-40917
Amelia Roberts
Stage 03 completed
Claim progressed to Stage 04 · Engineer Report
Amelia Roberts
Claim assigned
Assigned to Amelia Roberts
Amelia Roberts