All claims

YS-2026-001282

Non-FaultUnroadworthy

Daniel Hughes

2018 Volkswagen Passat · DK68 MJU

Assigned handler

Sarah Williams

Current stage

05 · Liability / Review

Stage deadline

11d 23h remaining

Claim Workflow

Five stages defined · further stages will be added as requirements are confirmed

  1. Claim Receivedcompleted
  2. Client Documentscompleted
  3. Hire & Collectioncompleted
  4. Engineer Reportcompleted
  5. 05Liability / Reviewcurrent
  6. Further StagesTo be configured

Current deadline

Liability / File Review

Due

1 Oct 2026 · 22:39

Started

11 Sept 2026 · 22:39

11d 23h remaining

Required Actions

Stage 05 · Liability / File Review

Initial classification
Non-Fault
Liability position
AWAITING LIABILITY
Third party insurer
LV=
Deadline
11d 23h remaining
Next follow-up
19 Sept
  • Liability response outstanding
  • Follow up LV= on 19 Sept

What Happens Next

Owned by Sarah Williams

Awaiting liability decision

Current stage: 05 · Liability / Review

11d 23h remaining

Claim Summary

Accident date
14 Sep 2026
Location
Queens Drive, Liverpool
Circumstances
Vehicle struck while parked.
Road conditions
Dry

Vehicle & Insurance

Client vehicle
2018 Volkswagen Passat
Registration
DK68 MJU
Client insurer
Hastings Direct
Roadworthiness
Unroadworthy

Providers & Referral

Work provider
Mersey Repair Group
Hire provider
Northline Mobility
Referrer
Fleet Claims UK

Key Contacts

Daniel Hughes

07700 900 382

daniel.hughes@example.co.uk

Third party

Lucy Allen

PG18 EWX · LV=

Activity

Most recent first

Liability chased with insurer

LV= · file with their engineer, decision promised this week

Sarah Williams

Liability decision requested

Engineer report and circumstances sent to LV=

Sarah Williams

Stage 04 completed

Claim progressed to Stage 05 · Liability / Review

Sarah Williams

Engineer report received

Fieldstone Automotive Assessing · Ref FAA-22108

Sarah Williams

Engineer report requested

Fieldstone Automotive Assessing

Sarah Williams

Claim assigned

Assigned to Sarah Williams

Sarah Williams